Delivery
We deliver worldwide
Orders are usually dispatched within 1-2 working says. Standard delivery costs £5 and usually takes 5-7 working days after dispatch.
Available delivery options and charges are shown at checkout before you place your order. Delivery times are estimates.
If you have a question about your delivery, contact besabesbrand@gmail.com with your order number.
Returns
If your tee isn’t right for you, you can cancel your online purchase from the time you place your order until 14 days after you receive it. You don’t need to give a reason.
To arrange a return, email besabesbrand@gmail.com with your name and order number. Once you’ve told us you wish to cancel, please send your items back within a further 14 days.
Send returns to:
Besa Bess
106 Cumernauld Rd
Scotland, UK
Please include your order number inside the parcel.
Looking after your return
You’re welcome to try on your tee as you would in a shop. Please avoid wearing it beyond trying it on, washing it or damaging it. Keep the tags and original packaging where possible.
We may deduct an amount from your refund if handling beyond what’s needed to inspect and try on the garment has reduced its value.
Return postage
You are responsible for return postage when returning an item because you’ve changed your mind or selected the wrong size. We recommend keeping proof of postage.
If we’ve sent an incorrect, damaged or faulty item, we’ll cover reasonable return postage costs.
Refunds
We’ll refund your original payment method promptly, and within 14 days of receiving your returned items or evidence that you’ve sent them back—whichever happens first.
If you cancel your entire order, we’ll also refund the standard delivery charge you paid. If you selected a more expensive delivery option, we’ll refund the equivalent standard delivery cost.
Different size or colour
Contact besabesbrand@gmail.com if you’d like a different size or colour, and we’ll explain the available options.
Faulty, damaged or incorrect items
If there’s a problem with your item, contact us with your order number and details of the issue. Photos are helpful where possible.
The change-of-mind return deadlines above do not limit your rights if an item is faulty, damaged or not as described.
Nothing in this policy affects your statutory rights.